1.0. Terms of Use

  • 1.1. These terms of use ("Terms & Conditions") create a legally binding agreement between you and the Company in respect of your use of the website (www.cityinvestigations.ie). Republic of Ireland Company Registration No: .
  • 1.2. By using or visiting this website, together with all Content available through the City investigations domain name and other sites owned, operated or controlled by City Investigations Group, you signify your agreement to (1) these terms and conditions (the "Terms & Conditions"), AND (2) City Investigations' privacy policy (Privacy Policy). Additionally, you shall be subject to any posted guidelines or rules which apply to the Site which may be posted from time to time. All of these rules and guidelines are herewith incorporated by reference into these Terms.
  • 1.3. All users of this site agree that access to and use of this site is subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
    • 1.4. Access to and use of this site is subject to the following terms and conditions and all applicable laws. All names, logos and marks appearing in this site, except as otherwise noted, are trademarks owned or used under license by City Investigations, or its affiliates.
  • 1.5. You may not modify, distribute, transmit or sell the contents of this site.
  • 1.6. City Investigations makes no warranties or representations, express or implied, about the accuracy, timeliness or completeness of this site, including without limitation the implied warranties of merchantability, fitness for a particular purpose, or non-infringement. This site may contain technical inaccuracies or typographical errors. Neither City Investigations nor any of its affiliates shall be liable for any direct, incidental, consequential, indirect or punitive damages arising out of access to, inability to access, or any use of the content of this site or the content of any site(s) linked to this site, including without limitation any damages to, or viruses that may infect, your computer equipment or other property, even if City Investigations is expressly advised of the possibility of such damages.
  • 1.7. DISCLAIMER OF WARRANTIES
    • This website and services are provided "AS IS", "WHERE IS" and "AS AVAILABLE", without warranty of any kind, either express or implied. Without limitation of the foregoing, City Investigations and its affiliates, officers, directors, employees, representatives, successors and assignees, specifically disclaim any and all warranties including, but not limited to: (A) any warranties concerning the availability, accuracy, appropriateness, reliability, timeliness, usefulness or otherwise of the content of the website or services; and (B) any warranties of title, non-infringement, merchantability, security, or fitness for a particular purpose.

    • This disclaimer of liability applies to any damages or injury caused by the website, including without limitation as a result of (1) any error, omission, deletion or defect in the content, or (2) any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of records, whether for breach of contract, negligence, defamation or under any other cause of action.

    • City Investigations does not warrant or guarantee (1) that any portion of the website will be free of infection by virus, worms, trojan horses or anything else manifesting contaminating or destructive properties; or (2) that access to the website will be uninterrupted or error-free. City Investigations does not warrant or make any representations regarding the use or the results of the use of the materials in this website. You (RATHER THAN CITY INVESTIGATIONS OR ANY OF ITS AGENTS) assume the entire cost of all necessary servicing, repair or correction.

2.0. Investigation Agency - Terms of Service

Liability means liability for any and all damages, claims, proceedings, actions, awards, expenses, costs and any other losses and/or liabilities.

The Client or you means the person, firm, company or other organisation engaging the Company's services, and your shall be construed accordingly.

Services means the services and/or work (if any) to be performed by the Company for the Client in conjunction with the services provided or any delivery and/or collection of documents or data.

  • 2.1. Definition of terms: ("I", "we" and "us" refer to City Investigations). Client, customer, you, refers to a client of City Investigations that has paid City Investigations in part or in full for its services or have requested either verbally or in writing for City Investigations to proceed or continue with any investigation, surveillance or work of any kind.
  • 2.2. Services are engaged subject to them being available for engagement at the time required by the Client. City Investigations will not be liable for any loss suffered by the Client because the Services are unavailable for engagement where this is due to circumstances beyond our control.
  • 2.3. Client is to provide City Investigations with full details of the service required at the earliest opportunity and before commencement of the service. Ciity Investigations will not be held liable for any loss suffered by the Client because the Client has withheld information.
  • 2.4. When instructing City Investigations , you are entering into a legally binding agreement. Such an agreement obliges you (the client) to pay such fees as are agreed either verbally or in writing, and in return City Investigations will complete your enquiry and provide you with a report on the outcome of your instructions, written, oral, or in such a way as is deemed fit by City Investigations .

3.0. Investigation Agency Service Fees

  • 3.1. The price of the service provided to the client by City Investigations shall be based upon the Fees by reference to Time Spent or as agreed at the outset of order.
  • 3.2. City Investigations keep a record of the time spent on clients' business, by both our detectives and their assistants. The Client will be advised as to the fee per hour of City Investigations at the outset of the case.
  • 3.3. Payments by the client to City Investigations will be on time without any set-off, deduction, counterclaim and/or any other withholding of monies. Payment shall not be deemed to be made until we have received either cash or cleared funds in respect of the full amount outstanding.
  • 3.4. Refunds Policy. Where City Investigations has been instructed to commence a clients investigation and the client has paid any deposit or part payment has been made by the client, these monies are non-refundable in part or in full once City Investigations has commenced work on the clients instructions, in full or in part, if the request for refund is made thereafter. If no work has been commenced by City Investigations on the clients behalf, and it is agreed that a refund can be made, a refund less 30% administration fee will be made.
  • 3.5. If any payment is made to City Investigations for any service whatsoever, it is on the understanding that Payment is for the investigation work that City Investigations or any persons working on behalf of City Investigations are either about to carry out, or have already carried out. Under no circumstances is payment made on the basis of investigation results. Furthermore, when City Investigations accepts an investigation and gives an expected investigation time for completion, this is only an estimated time and not a guarantee. City Investigations will not accept responsibility for delays caused by circumstances beyond our control or indeed elements of the investigation that may result in an extended investigation period.

4.0. Indemnity Policy

  • 4.1. The client shall indemnify City Investigations against any legal costs which it may reasonably incur to recover its invoice sum. In matters in which City Investigations holds monies due to the Client, City Investigation reserve the right to retain monies with which to pay accounts delivered and to account to the Client for the balance. Consultancy/appointment fees and associated expenses are payable and will be charged by City Investigations at the rate of €0.00 per hour, whilst engaged at meetings either in person or by telephone, and for any agent's time used as a direct result of the consultancy. This will also include mileage at ‚¬0.0 per KILOMETER and a travelling cost of €0.00 per hour plus any other travel or miscellaneous expenses incurred.
  • 4.2. City Investigations, its agents, affiliates and representatives make no guarantee that the information contained in reports provided to clients, whether implied or stated, either orally communicated or in writing, are true and accurate. City Investigations accepts no liability for any inaccuracies in its reporting, the use, misuse or any loss arising from its reports.
  • 4.3. City Investigations is registered as a data controller under the Data Protection Act 1998 (Republic Of Ireland). City
    Investigations will not knowingly undertake investigations that will be in breach of privacy laws, or indeed any laws governing the domicile within which it is instructed to perform investigations. Any client that is found to be abusing the services of City Investigations for illicit, criminal or any unlawful purpose, will have their agreement(s) with City Investigations terminated without notice. City Investigations will assist any legally recognised authority in the prosecution of parties abusing its services in such a manner. It is a clients responsibility to seek the proper legal advice about what is lawful.
  • 4.4. Where we provide Services the persons performing the Services are deemed to be your servants or agents and they are under your direction and control. You shall be solely responsible for any instruction, guidance and/or advice given by you to any such person and for any damage which occurs as a result of such person following your instructions, guidance and/or advice except to the extent that such person is negligent.

5.0. Limitation of Liability and Exclusive Remedy Disclaimer

  • 5.1. You agree that your sole remedy for any breach of these terms by us or any of our affiliates or agent shall be, at our option (1) substitution or replacement of all or part of the application or product that gives rise to damages incurred by you in reasonable reliance on us; or (2) refund of the amount that you paid to us. You agree that the damage exclusions in these terms shall apply even if any remedy fails of its essential purpose.
  • 5.2. To the maximum extent permitted by law, City Investigation shall not be liable for any indirect, incidental, special, consequential or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use good-will, or other intangible losses, resulting from (A) your access to or use of or inability to access or use the products or City Investigations services; (B) any conduct of any third party on the products, including without limitation, any defamatory, offensive or illlegal conduct of other users of third parties; The amount you can claim cannot exced one hundred euro only (EURO ‚¬100.00).
  • 5.3. We exclude to the maximum permitted by the laws of the Republic of Ireland all warranties, conditions and representations relating to this website  or any services provided by City Investigations in any manner whatsoever. (THIS INCLUDES ANY WARRANTIES WITHOUT LIMITATION IMPLIED BY LAW OF SATISFACTORY QUALITY, FITNESS FOR PURPOSE AND OR USE OF REASONABLE CARE AND SKILL).
  • 4.4. Where we provide Services the persons performing the Services are deemed to be your servants or agents and they are under your direction and control. You shall be solely responsible for any instruction, guidance and/or advice given by you to any such person and for any damage which occurs as a result of such person following your instructions, guidance and/or advice except to the extent that such person is negligent.
  • 5.5. Nothing in this Contract shall exclude or limit any of the Clients statutory rights to the extent they may not be excluded or limited because the Client is acting as a consumer.

6.0. Expenses

  • 6.1. Expenses that occur on or as part of the case, as an external expense to City Investigations. Including fees paid to third parties for such matters as experts' reports, registration fees. City Investigations reserves the right to ask the Client to fund proper expenses incurred or to be incurred in connection with the clients affairs, as and when they arise.
  • 6.2. Mileage ‚¬0.0 CENT per KILOMETER

7.0. Complaints

  • 7.1. It is the intention of City Investigations that our clients receive the best possible service. City Investigations regard it as essential therefore that if a client is dissatisfied, City Investigations should learn of that dissatisfaction as quickly as possible in order to take any possible remedial step.
  • 7.2. If the Client has any reason to be unhappy with the work carried out on your behalf the Client must raise the matter immediately with the person carrying out the work.

8.0. Cancellation of Booking and/or Service

  • 8.1. Should the Client provide less than 24 hours notice of cancellation of any booked time or service, the client accepts full billing for the services booked should such notice not be given. The client may not withhold payment of any invoice or other amount due to City Investigations by reason of any right of set-off or counterclaim which the client may have or allege to have for any reason whatsoever, or be due any monies back which are held by City Investigations as an upfront payment for services.
  • 8.2. Should the Client provide more than 24 hours notice of cancellation of any booked time or service, City Investigations reserves the right to charge a cancellation fee.
  • 8.3. The client may not withhold payment of any invoice or other amount due to City Investigations by reason of any right of set-off or counterclaim which the client may have or allege to have for any reason whatsoever, or be due any monies back which are held by the Company as an upfront payment for services.

9.0. Confidentiality

  • 9.1. City Investigations , its agents and representatives will never disclose client information without being served the proper legal instrument that City Investigations must comply with, unless the client expressly wishes us to release any such information to a third party. In the absence of such an instrument, or client authority to release information pertaining to a clients investigations
  • 9.2. City Investigations considers all client materials, identity data, and all material relating to client investigations as highly confidential. After an investigation has concluded and City Investigations has informed the client of the results, all papers, documents or electronic data including emails, computer files and media shall be immediately destroyed. Any documents that are the legal property of the client shall be returned to the client by a method requested by the client, and at the clients expense.